At Dango, we are committed to helping our sellers succeed. This Seller Support Policy outlines the services, resources, and assistance we provide to vendors on our marketplace platform.
1. Onboarding & Training
- Step-by-step guidance for account setup, store creation, and product listing.
- Access to tutorials, FAQs, and documentation to help sellers learn platform features.
- Dedicated onboarding support to get your store live quickly.
2. Technical Assistance
Our support team provides help with:
- Store setup and customization
- Product listing and inventory management
- Payment gateway and payout issues
- Order processing and fulfillment guidance
- Troubleshooting platform-related errors
3. Seller Dashboard
Each seller receives a dashboard to:
- Manage products, inventory, and pricing
- Track orders and shipping details
- View earnings and payout history
- Access analytics and performance insights
4. Seller Support Channels
Sellers can contact support via:
- Email: support@dango.com
- Live Chat: Available during business hours
- Help Center: 24/7 access to articles and guides
- Community Forum: Connect with other sellers for tips and advice
5. Dispute Resolution Support
If disputes arise between sellers and customers:
- Dango acts as a neutral mediator.
- Sellers are encouraged to respond promptly to customer complaints.
- Our team will step in if necessary to ensure a fair resolution.
6. Performance & Compliance Assistance
We provide guidance to help sellers maintain high standards:
- Product listing accuracy and compliance
- Order processing and timely shipping
- Customer service best practices
- Regular policy updates to keep sellers informed
7. Marketing & Growth Support
Dango offers opportunities for sellers to grow their business:
- Featured product placements (subject to eligibility)
- Seasonal promotions and campaigns
- Marketing tips and resources to improve visibility
8. Contact Seller Support
For help, sellers can reach us at:
📧 support@dango.com
📞 +XX XXX XXX XXXX
⏰ Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Your Time Zone)