Welcome to Dango! These guidelines are designed to help you succeed as a seller while ensuring buyers have a safe and enjoyable shopping experience. By selling on Dango, you agree to follow these rules.
1. Account & Store Setup
- Sellers must provide accurate business and contact information during registration.
- Store names, logos, and descriptions must be professional and non-offensive.
- Sellers are responsible for keeping their account information up to date.
2. Product Listings
- All product information must be accurate, clear, and detailed (including images, descriptions, sizes, and specifications).
- Sellers may only list authentic, legal, and safe products.
- Misleading claims, counterfeit goods, or prohibited items are strictly forbidden.
- Use high-quality images that accurately represent your product.
- Ensure all prices include taxes, fees, or additional costs where applicable.
3. Order Fulfillment
- Sellers must process and ship orders within the stated handling time.
- Packaging should be secure and professional to avoid damage during shipping.
- Tracking information must be updated promptly.
- Failure to fulfill orders can result in cancellations, penalties, or account suspension.
4. Customer Service
- Sellers must respond to buyer inquiries within 24–48 hours.
- Handle disputes and complaints professionally and politely.
- Offer refunds or replacements when required by Dango’s Return & Refund Policy.
5. Pricing & Promotions
- Pricing must be fair and transparent.
- False discounts or misleading promotions are prohibited.
- Sellers may run store-level discounts or coupons in compliance with platform rules.
6. Prohibited Items
The following are not allowed on Dango:
- Illegal, counterfeit, or stolen goods
- Hazardous materials or banned substances
- Adult content, weapons, or sensitive items (unless approved)
- Products that violate copyright, trademark, or other IP rights
7. Commission & Payments
- Sellers agree to Dango’s Payment & Commission Policy.
- All earnings are processed via the platform and subject to applicable fees.
- Sellers must ensure their bank or payment details are correct for payouts.
8. Performance Standards
- Maintain high order accuracy and minimize cancellations.
- Keep a low return/refund rate by ensuring quality control.
- Maintain a positive rating by providing excellent customer service.
- Repeated policy violations may result in warnings, temporary suspension, or permanent ban.
9. Intellectual Property & Branding
- Sellers must have the right to use product images, brand names, and content.
- Any infringement claims may result in product removal or account action.
10. Compliance & Legal Requirements
- Sellers are responsible for complying with all local laws and tax regulations.
- Products must meet safety, labeling, and import/export requirements where applicable.
11. Policy Updates
- Dango reserves the right to update these guidelines.
- Sellers will be notified of changes via email or their dashboard.