At Dango, we are committed to providing a seamless and satisfying shopping experience for our customers. This Refund & Return Policy outlines the terms under which returns, exchanges, and refunds may be requested for purchases made on our platform.
As a multivendor marketplace, each store/vendor may have their own specific return and refund policies. Please review the store’s terms carefully before purchasing. However, the following general policy applies to all transactions on Dango:
1. Eligibility for Returns
- Products may be returned if they meet one or more of the following conditions:
- Item is defective, damaged, or does not match the description.
- Incorrect item was delivered.
- Product is unused, in its original packaging, and returned within the vendor’s specified timeframe (typically 7-14 days).
- Some products (such as perishables, digital goods, personal care items, and custom-made products) may be non-returnable.
2. Refund Conditions
- Refunds will only be issued after the returned item is received and inspected by the vendor.
- Refunds will be processed to the original payment method within 5–10 business days.
- If an order is canceled before shipment, a full refund will be issued.
3. Exchange Policy
- Exchanges may be requested if the product is defective or incorrect.
- If an exchange is not possible, a refund or store credit will be issued.
4. Process for Returns & Refunds
- Contact our customer support team within the vendor’s return window.
- Provide proof of purchase, product photos, and reason for return.
- Once approved, return the product following the vendor’s instructions.
- Refunds or replacements will be issued after inspection.
5. Vendor Responsibilities
Vendors on Dango are responsible for:
- Providing accurate product descriptions and images.
- Honoring refund and return requests in line with this policy.
- Communicating clearly with customers regarding shipping, delivery, and returns.
6. Platform Limitations
As Dango is a marketplace platform, we facilitate communication and transactions between buyers and sellers but are not directly responsible for individual vendor policies or disputes. However, we will mediate disputes where necessary to ensure fairness.
7. Contact Us
For questions or assistance with returns and refunds, contact us at:
📧 support@dango.com
📞 +XX XXX XXX XXXX