Frequently Asked Questions (FAQs)
For Buyers
For Buyers
Q1: How do I create an account on Dango?
A: Click the Sign Up button, enter your email, create a password, and verify your account through the confirmation email.
Q2: How can I place an order?
A: Browse products, add items to your cart, and proceed to checkout. Select your payment method and shipping address to complete the order.
Q3: What payment methods are accepted?
A: We accept credit/debit cards, digital wallets, and bank transfers. Payment options may vary depending on your country.
Q4: How do I track my order?
A: After your order is processed and shipped by the vendor, you’ll receive a tracking number via email or in your account dashboard.
Q5: Can I return or exchange a product?
A: Yes! Returns and exchanges are handled according to Dango’s Refund & Return Policy. Please contact customer support within the specified return period.
Q6: What should I do if I receive a damaged or incorrect item?
A: Contact the vendor or Dango support immediately with your order number and photos of the product. We will assist you in resolving the issue.
Q7: Do you ship internationally?
A: Yes, many vendors offer international shipping. Shipping fees, delivery times, and customs duties may vary by country.
For Sellers
For Sellers
Q1: How do I register as a vendor?
A: Click Sell on Dango, complete the registration form with business details, tax information, and bank/payment details. Once approved, you can start listing products.
Q2: How do I list a product?
A: Log in to your seller dashboard, click Add Product, upload images, enter product details, pricing, and stock information.
Q3: How long do I have to fulfill an order?
A: Vendors are expected to process and ship orders within 1–3 business days or the timeframe specified in their store policies.
Q4: When will I receive my payouts?
A: Payments are released on a [weekly/bi-weekly/monthly] schedule after deducting commission and fees. Ensure your bank/payment details are correct to avoid delays.
Q5: Can I run discounts or promotions?
A: Yes! Sellers can create store-level discounts, participate in flash sales, or join platform-wide campaigns following Dango’s promotional guidelines.
Q6: What if a buyer requests a refund?
A: Refunds are processed according to Dango’s Refund & Return Policy. Vendors must respond promptly to disputes to maintain high ratings.
Q7: How can I get support if I have issues with my store?
A: Contact our dedicated Seller Support Team via email, live chat, or the help center. Support is available Monday–Friday, 9 AM – 6 PM.