At Dango, we ensure secure, transparent, and timely payments for all vendors. This policy explains how payments are processed, how commissions are applied, and when vendors receive their payouts.
1. Payment Processing
- All transactions on Dango are processed through secure payment gateways.
- Buyers can pay using credit/debit cards, bank transfers, mobile payments, or other supported methods.
- Funds are held in escrow until the order is confirmed as shipped or delivered (depending on platform setup).
2. Commission Structure
- Dango charges a commission fee on every successful order.
- Commission is automatically deducted from the order total before payout.
- The standard commission rate is:
- [X]% per sale (You can set different rates for categories or premium vendors).
- Any transaction or payment gateway fees will also be deducted.
3. Payout Schedule
- Vendor payouts are made on a [weekly/bi-weekly/monthly] basis.
- Minimum payout threshold: $[X].
- Payments are made via:
- Bank Transfer
- PayPal
- Other supported withdrawal methods
- Payout processing time: [3–5 business days] after approval.
4. Refund & Chargebacks
- If a refund is issued to the buyer, the corresponding amount will be deducted from the seller’s future payouts.
- Chargeback or dispute fees (if any) will be the responsibility of the seller, unless the issue is due to a platform error.
5. Seller Earnings Report
Vendors can track their earnings through their Seller Dashboard, which displays:
- Order summary and commission breakdown
- Pending payouts and transaction history
- Refunds and deductions
6. Taxes & Compliance
- Sellers are responsible for declaring their income and complying with local tax laws.
- Dango may provide sales reports to assist with tax filing.
- If required by law, Dango may withhold taxes and issue tax forms.
7. Changes to Commission Rates
- Commission rates may change with 30 days’ notice.
- Sellers will be informed via email or dashboard notifications.