At Dango, we strive to ensure your orders are delivered safely and on time. As a multivendor marketplace, each vendor manages their own shipping and delivery process. This policy explains how shipping works on our platform.
1. Order Processing
- Once an order is placed, vendors will confirm and process it within 1–3 business days.
- Processing times may vary depending on product availability and the vendor’s location.
- Customers will receive an order confirmation email and a tracking number (if available) when the order is shipped.
2. Shipping Methods & Delivery Times
- Delivery times depend on the vendor’s shipping location, chosen courier, and your delivery address.
- Vendors may offer:
- Standard Shipping: Typically 5–10 business days.
- Express Shipping: Typically 2–5 business days.
- International Shipping: Delivery times vary by country and customs clearance.
- Some vendors may offer local delivery or pickup options.
3. Shipping Fees
- Shipping fees are calculated at checkout and may vary by:
- Vendor location
- Delivery destination
- Product weight, size, and shipping method
- Some vendors may offer free shipping promotions or discounts.
4. Multi-Vendor Orders
Since Dango is a marketplace with multiple vendors, items in your order may:
- Ship separately from different locations
- Arrive in multiple packages and on different days
5. International Shipping
- International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
- Delivery times may be longer due to customs clearance and international logistics.
6. Delivery Issues
If your order is delayed, lost, or damaged during shipping:
- Contact the vendor through your Dango account.
- Provide your order number and any tracking information.
- Our support team will assist in resolving the issue.
7. Address Accuracy
Customers are responsible for providing the correct shipping address. Dango and vendors are not liable for delays or lost shipments due to incorrect or incomplete addresses.
8. Contact Us
For any shipping-related questions or assistance:
📧 support@dango.com
📞 +XX XXX XXX XXXX